Each support level is designed to meet different requirements. We proactively monitors its own IT infrastructures, which means that we carry out interventions in our datacentres 24/7. In addition we offer various levels of support. If you experience an incident, there are several ways that you can contact customer support: telephone, live chat (coming soon) and email. Do you need to contact our specialists directly, to help you configure and use our solutions? Discover what each level of support offers, and choose the one most suited to you.
Our Support team is available when there is an incident,or for administrative questions (procedures and billing for example).
You can contact them directly:
We are keen to build a solid relationship with your teams, based on sharing information openly and transparently. These discussions will give us a better understanding of your infrastructure, and the challenges you face. You can send us your requests via a unique telephone number (freephone) and email address. You can also use the our Control Panel to submit your requests to our technical Business Support team. Each request is then monitored and handled jointly with the Account Manager.
We will support you with your projects, from the very earliest planning to setup. During the pre-sales phase, our Solutions Architects and Key Account Managers will offer you custom technical support. They will advise you on the best ways to use our services, and anticipate your requirements in terms of future scalability and technological developments. And with a type of management that is adapted to your business challenges, you get the right level of visibility to take strategic decisions that are important for your projects.
Our expert support and server management teams with rapid initial support response are like an extended part of your company - we're here to help.
We invest in state-of-the-art data centers & multiple bandwidth providers.
We make sure your site is always up and running so your business can be too.
